Questions about our Online-Store
It can always happen that a style does not fit, even though you have checked the dimensions befor you ordered. Or you realize that the color is just not so good for you. This is not a problem, you can use your right of withdrawal. For this you must explain the withdrawal of the contract to us. You can do this either in person at our shop (Gunterstraße 39, 95233 Helmbrechts. Open Thursday and Friday from 12:00-18:00 and Saturday from 10:00-14:00), by phone, fax, e-mail, or you send your order back to us. You will receive a return receipt with your order. Please fill this out so that we know why you are sending the style back. By your answer you help us to make our products even better. Please attach the return receipt to your parcel, put the shipping slip on the package and return it to a post office. If you have already transferred the amount in advance, we will return the amount immediately, within fourteen days at the latest. Shipping costs can be incurred when you returning goods outside Germany.
In Germany, if you order before 12 o'clock midday, the delivery time is approx. 1-3 days. In the EU, carriage takes approx. 3-5 days. Deliveries further abroad may take up to a week. Due to the current overload at DHL, delivery delays may occur.
The right of cancellation normally lasts for 14 days. At Christmastime, the right of cancellation is extended until the 10th January.
The return of goods within Germany is free of charge. If you are sending your styles back from outside Germany, you must pay the return carriage costs.
We send our goods with DHL GoGreen. This means that all customer deliveries are carbon-neutral.
Yes, we can also offer you delivery to Packstations. Just give the address and any box number and you will soon be able to pick up your package there.
Yes, we send our goods worldwide, but this can sometimes result in high carriage charges.
Once you have ordered, you will receive a tracking link from us by email.
Simply enter it in the designated field in the shopping basket or payment page and click on "Redeem discount code."
Yes, we have our own factory shop in Helmbrechts, right next to the Münchberg Nord exit off the A9 autobahn. There, you can take your time looking at all the styles and trying them on, and get to know the team.
You will find us here:
In addition, we are stocked by eco / fairtrade retailers and specialist sports shops throughout Europe.
We despatch all of our goods to end users free of plastic and without advertising leaflets. Goods are packed in cardboard. This cardboard is recycled and recyclable and comes from responsible sources.